Contact us
Send us a message and it reaches the whole team — our team gets back to you within 24-48 hours. If your question is about a specific order, listing or payout, the shortcuts further down are faster than we are.
What to include
- The order number or a link to the listing, if there is one.
- The username on your account — not your password. We will never ask for it.
- Photos, if the item or the parcel is the problem.
Faster than email
A problem with an order
Open the order and report it there. That attaches your photos to the order for the team reviewing it, which is what a refund decision needs.
Your purchasesA listing or a member
Use the flag on the listing, the profile or the message. It reaches the moderation queue with the content attached, rather than described.
Browse listingsA payout that has not arrived
Check your wallet first — a sale credits after the buyer approves delivery, and a payout needs bank details on file before it can be sent.
Your walletVerification taking a while
Approval is usually one to two days and you get a notification either way. The verification screen shows where your application currently stands.
Verification statusAlready answered
Find us elsewhere
Please do not send account details or payment information over social media. Anything about your account belongs in an email to support@nayapurana.shop.